Archive for Customer Service

Real Leaders Walk the Walk

Posted in Customer Service, Coaching, Success, Leadership by Manny on February 22nd, 2010

<meta content="OpenOffice.org 3.1 (Win32)" name="GENERATOR" /><style type="text/css"> <!-- @page { margin: 0.79in } P { margin-bottom: 0.08in } --> </style></p> <p style="margin-bottom: 0in">*****Watch on youTube******  http://www.youtube.com/watch?v=a4FfmRCpIHY</p> <p>During a summer of international sports scandals</p> <p style="margin-bottom: 0in">involving gambling and substance abuse, two</p> <p style="margin-bottom: 0in">athletes were applauded for their character as</p> <p style="margin-bottom: 0in">much as their professional accomplishments.</p> <p style="margin-bottom: 0in">A record crowd of 75,000 cheered Cal Ripken Jr.</p> <p style="margin-bottom: 0in">and Tony Gwynn during their 2007 induction into</p> <p style="margin-bottom: 0in">the National Baseball Hall of Fame. “whether</p> <p style="margin-bottom: 0in">we like it or not,” Ripken said, “as big leaguers</p> <p style="margin-bottom: 0in">we are role models. The only question is will it</p> <p style="margin-bottom: 0in">be positive or negative.” Quoted from ODB July 26.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">The preacher was speaking tongue-in-cheek</p> <p style="margin-bottom: 0in">when he complained, “My wife is absolutely</p> <p style="margin-bottom: 0in">unreasonable. She actually expects me to</p> <p style="margin-bottom: 0in">live everything I preach!” It’s so much easier</p> <p style="margin-bottom: 0in">to tell someone what is right than to practice it</p> <p style="margin-bottom: 0in">personally. Quoted from ODB July 24.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">A good example is of much more value than good advice.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">How are you doing as the leader of your company,</p> <p style="margin-bottom: 0in">organization, or your family. Are you walking</p> <p style="margin-bottom: 0in">so loudly that no one can hear what you are saying?</p> <p style="margin-bottom: 0in">Are you telling everyone the right things to do,</p> <p style="margin-bottom: 0in">expecting to hold them to a high standard, yet</p> <p style="margin-bottom: 0in">you are not following your own rules?</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Speaking recently with a leader, he was talking</p> <p style="margin-bottom: 0in">about how the standards of this country have</p> <p style="margin-bottom: 0in">totally gone into the gutter. How everyone</p> <p style="margin-bottom: 0in">wants to get away with things, do less, lay back.</p> <p style="margin-bottom: 0in">Then at the end of our conversation I ask the</p> <p style="margin-bottom: 0in">leader what he was doing the rest of the day.</p> <p style="margin-bottom: 0in">Oh, I am going to sneak out and play golf this</p> <p style="margin-bottom: 0in">afternoon no one will ever know.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">As the leader, you are on display. Like it or not.</p> <p style="margin-bottom: 0in">It doesn’t matter whether you have 1 employee</p> <p style="margin-bottom: 0in">or 1000 employees. It doesn’t matter if it is at</p> <p style="margin-bottom: 0in">work, play or home. If people look to you as</p> <p style="margin-bottom: 0in">the leader, you are on display and you are</p> <p style="margin-bottom: 0in">always on stage. Everything you do sets the</p> <p style="margin-bottom: 0in">standard for how your people operate. If you</p> <p style="margin-bottom: 0in">do it, you can bet they will.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">None of us is perfect, that is so true. Yet, we</p> <p style="margin-bottom: 0in">have to work very hard at it. Further, when</p> <p style="margin-bottom: 0in">we do make a mistake, we have to admit it</p> <p style="margin-bottom: 0in">and take the heat. That is the only why we</p> <p style="margin-bottom: 0in">are going to teach our teams how to do it</p> <p style="margin-bottom: 0in">right. That is the only way we are going to</p> <p style="margin-bottom: 0in">raise the standards of our organization to a</p> <p style="margin-bottom: 0in">very high level. That is the only way – face</p> <p style="margin-bottom: 0in">it, deal with it and move forward.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Ten simple things to think about as you set</p> <p style="margin-bottom: 0in">the walk for your team:</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">1. If you want your team to come in</p> <p style="margin-bottom: 0in">before 8, then you need to be in by 7.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">2. If you want your team to work till 6,</p> <p style="margin-bottom: 0in">then you need to work till everyone</p> <p style="margin-bottom: 0in">else is gone.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">3. If you want your staff to take time</p> <p style="margin-bottom: 0in">and coach and help their players, then</p> <p style="margin-bottom: 0in">you need to set the example by taking</p> <p style="margin-bottom: 0in">time for your staff and coaching them.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">4. If you want your team to watch the</p> <p style="margin-bottom: 0in">money, then don’t you go around wasting it.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">5. If you want great written reports from your</p> <p style="margin-bottom: 0in">team, then you better not be sending them junk.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">6. If you want your team to treat customers</p> <p style="margin-bottom: 0in">with compassion then you better not demonstrate</p> <p style="margin-bottom: 0in">anything different when you deal with the customer.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">7. If you don’t want your team making personal</p> <p style="margin-bottom: 0in">calls during business hours, then set the example</p> <p style="margin-bottom: 0in">by not doing it yourself. It doesn’t matter what</p> <p style="margin-bottom: 0in">position you have in the organization.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">8. If you don’t want your team surfing the internet</p> <p style="margin-bottom: 0in">and playing on the web during business hours,</p> <p style="margin-bottom: 0in">then you need to stop doing it.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">9. If you want your players to have a clean desk</p> <p style="margin-bottom: 0in">and be organized, then you better set the example.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">10. If you want your team to have a great attitude!</p> <p style="margin-bottom: 0in">Guess what?</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">The way you walk is the way your team will walk.</p> <p style="margin-bottom: 0in">Great leaders create great leaders. Poor leaders,</p> <p style="margin-bottom: 0in">create poor leaders. You are always on display,</p> <p style="margin-bottom: 0in">like it or not. So set the right pace. Make sure</p> <p style="margin-bottom: 0in">you are not walking so loud no one can hear you</p> <p style="margin-bottom: 0in">talking.</p> </div> <div class="meta2"><div style="float:left"><a href="http://blog.mannynowak.com/2010/02/22/real-leaders-walk-the-walk/" rel="bookmark" title="Permanent link to Real Leaders Walk the Walk" class="permalink">Permalink</a> | <a href="http://blog.mannynowak.com/2010/02/22/real-leaders-walk-the-walk/#respond" class="commentslink" title="Comment on Real Leaders Walk the Walk">Comments</a></div></div> </div> <div class="post"> <h2 class="postheader" id="post-95"><a href="http://blog.mannynowak.com/2010/02/15/obstacles-or-opportunities/" rel="bookmark" title="Permanent Link to Obstacles or Opportunities">Obstacles or Opportunities</a></h2> <div class="meta"><img align="right" src="http://blog.mannynowak.com/wp-content/themes/blue-tech-10/images/postheaderend.gif" width="22" height="22" style="margin: -4px 0 0 0" alt="" />Posted in <a href="http://blog.mannynowak.com/category/time-management/" title="View all posts in Time Management" rel="category tag">Time Management</a>, <a href="http://blog.mannynowak.com/category/customer-service/" title="View all posts in Customer Service" rel="category tag">Customer Service</a>, <a href="http://blog.mannynowak.com/category/networking/" title="View all posts in Networking" rel="category tag">Networking</a>, <a href="http://blog.mannynowak.com/category/sales/" title="View all posts in Sales" rel="category tag">Sales</a>, <a href="http://blog.mannynowak.com/category/coaching/" title="View all posts in Coaching" rel="category tag">Coaching</a>, <a href="http://blog.mannynowak.com/category/marketing/" title="View all posts in Marketing" rel="category tag">Marketing</a>, <a href="http://blog.mannynowak.com/category/success/" title="View all posts in Success" rel="category tag">Success</a>, <a href="http://blog.mannynowak.com/category/financial-management/" title="View all posts in Financial Management" rel="category tag">Financial Management</a>, <a href="http://blog.mannynowak.com/category/leadership/" title="View all posts in Leadership" rel="category tag">Leadership</a> by Manny on February 15th, 2010 </div> <div class="entry"> <p><meta http-equiv="CONTENT-TYPE" content="text/html; charset=utf-8" /><title /><meta name="GENERATOR" content="OpenOffice.org 3.1 (Win32)" /><style type="text/css"> <!-- @page { margin: 0.79in } P { margin-bottom: 0.08in } --> </style></p> <p style="margin-bottom: 0in">Marine Corp training includes the consistent day in and</p> <p style="margin-bottom: 0in">day out running of an obstacle course in preparation</p> <p style="margin-bottom: 0in">for running the real test, the confidence course.</p> <p style="margin-bottom: 0in">Week in and week out in boot camp you deal with the</p> <p style="margin-bottom: 0in">obstacle course, learning how to over come every</p> <p style="margin-bottom: 0in">obstacle so you can then run the all important</p> <p style="margin-bottom: 0in">confidence course which uses all the skills you have</p> <p style="margin-bottom: 0in">learned. Every obstacle on the course is another</p> <p style="margin-bottom: 0in">opportunity to get stronger, faster, quicker, smarter,</p> <p style="margin-bottom: 0in">more flexible and just plain better.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">****Watch Manny talk about Obstacles or Opportunities****</p> <p style="margin-bottom: 0in">http://www.youtube.com/watch?v=s70iQIMPG8c</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Wow! Is that the way we looked at the obstacles in our</p> <p style="margin-bottom: 0in">life. What if we looked at the obstacles in life as</p> <p style="margin-bottom: 0in">ways in which we could get stronger. Stronger in</p> <p style="margin-bottom: 0in">what we already do well. Way better than our competition</p> <p style="margin-bottom: 0in">is at giving the best service to our customers. Quicker</p> <p style="margin-bottom: 0in">at responding to the things we have to deal with</p> <p style="margin-bottom: 0in">related to our customers. More flexible in dealing</p> <p style="margin-bottom: 0in">with the things we have to. What if we looked at</p> <p style="margin-bottom: 0in">the obstacles as ways in which we could get better.</p> <p style="margin-bottom: 0in">Would it make a difference? Would it set us apart</p> <p style="margin-bottom: 0in">from everyone else. What impact would it have on you?</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">How are you dealing with the obstacles in your life,</p> <p style="margin-bottom: 0in">business, career, health or family? Are you looking</p> <p style="margin-bottom: 0in">at each one as a opportunity to get better and better.</p> <p style="margin-bottom: 0in">Are you taking each one as a challenge and making</p> <p style="margin-bottom: 0in">the best of it. Or are you letting the obstacles get in</p> <p style="margin-bottom: 0in">your way and slow you down, throw you off path</p> <p style="margin-bottom: 0in">and even stop you.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Are you looking at the obstacles in your life as we</p> <p style="margin-bottom: 0in">did on the obstacle course in boot camp. Are you</p> <p style="margin-bottom: 0in">looking at them as challenges to make you great.</p> <p style="margin-bottom: 0in">Are you putting all your effort, energy and ability</p> <p style="margin-bottom: 0in">into getting really, really, really good. Or are you</p> <p style="margin-bottom: 0in">giving up.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">In the Marine Corp we got really good as a team</p> <p style="margin-bottom: 0in">and we also got really good as individuals. We</p> <p style="margin-bottom: 0in">built our skills and that built the skills of the team.</p> <p style="margin-bottom: 0in">Each time an obstacle beat us we stop and said,</p> <p style="margin-bottom: 0in">“I will be back”, you might have gotten me this</p> <p style="margin-bottom: 0in">time, you might even get me a few more times,</p> <p style="margin-bottom: 0in">but guess what, in the end I will over come you</p> <p style="margin-bottom: 0in">and I will win”. And we did.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Some of the greatest success stories related to</p> <p style="margin-bottom: 0in">opportunity come from those who have overcome</p> <p style="margin-bottom: 0in">the obstacles and moved to great success in their lives.</p> <p style="margin-bottom: 0in">They have looked at them as a temporary barrier</p> <p style="margin-bottom: 0in">which will be over come. They have looked at</p> <p style="margin-bottom: 0in">them as a challenge.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">The great president Abraham Lincoln said, “I will</p> <p style="margin-bottom: 0in">prepare and someday my chance will come.”</p> <p style="margin-bottom: 0in">And his challenge did come. And he over came</p> <p style="margin-bottom: 0in">it and went on to be one of the greatest presidents</p> <p style="margin-bottom: 0in">in the history of this great country.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Are you using the obstacles of life to prepare for</p> <p style="margin-bottom: 0in">the opportunities that are coming your way? Either</p> <p style="margin-bottom: 0in">you are or your are not. Only you can answer that</p> <p style="margin-bottom: 0in">question. So which is it? Which is it going to be</p> <p style="margin-bottom: 0in">moving forward? Are you going to use these obstacles</p> <p style="margin-bottom: 0in">to train to be really good, or will they just stop you?</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Benjamin Disraeli a former Prime Minister of</p> <p style="margin-bottom: 0in">England, “The secret of success in life is for a</p> <p style="margin-bottom: 0in">man to be ready for his time when it comes”.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Are you ready for your time. Do you think that letting</p> <p style="margin-bottom: 0in">obstacles stop you or get in your way is helping</p> <p style="margin-bottom: 0in">you prepare. Look at those obstacles as keys to</p> <p style="margin-bottom: 0in">opportunities. Look at them just like we did the</p> <p style="margin-bottom: 0in">obstacles on the obstacle course, as way to get</p> <p style="margin-bottom: 0in">stronger, fast, better and really good. Let them</p> <p style="margin-bottom: 0in">prepare you for what is head.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Oprah Winfrey says, “luck is a matter of preparation</p> <p style="margin-bottom: 0in">meeting opportunity”.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Are you preparing to meet your opportunity? Or</p> <p style="margin-bottom: 0in">are you whining? Are you looking at the bad</p> <p style="margin-bottom: 0in">economy as an obstacle that is going to slow you down</p> <p style="margin-bottom: 0in">or as an opportunity to excel? Start looking at it as an</p> <p style="margin-bottom: 0in">opportunity for you to build and get even better. You</p> <p style="margin-bottom: 0in">will be amazed at what happens.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Instead of joining the whinier group, join the winner group.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Instead of letting it stop you, let it energize you to go</p> <p style="margin-bottom: 0in">even harder, stronger and further.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">Change your attitude to one of looking at every obstacle</p> <p style="margin-bottom: 0in">as another opportunity for you to get better, faster,</p> <p style="margin-bottom: 0in">quicker, smarter and just plain good.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in">This week make it happen for you.</p> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in"> <p style="margin-bottom: 0in"> </div> <div class="meta2"><div style="float:left"><a href="http://blog.mannynowak.com/2010/02/15/obstacles-or-opportunities/" rel="bookmark" title="Permanent link to Obstacles or Opportunities" class="permalink">Permalink</a> | <a href="http://blog.mannynowak.com/2010/02/15/obstacles-or-opportunities/#respond" class="commentslink" title="Comment on Obstacles or Opportunities">Comments</a></div></div> </div> <div class="post"> <h2 class="postheader" id="post-80"><a href="http://blog.mannynowak.com/2009/10/19/customer-expansion-%e2%80%93-how-much-more-can-you-get-form-your-base/" rel="bookmark" title="Permanent Link to Customer Expansion – how much more can you get form your base">Customer Expansion – how much more can you get form your base</a></h2> <div class="meta"><img align="right" src="http://blog.mannynowak.com/wp-content/themes/blue-tech-10/images/postheaderend.gif" width="22" height="22" style="margin: -4px 0 0 0" alt="" />Posted in <a href="http://blog.mannynowak.com/category/customer-service/" title="View all posts in Customer Service" rel="category tag">Customer Service</a>, <a href="http://blog.mannynowak.com/category/sales/" title="View all posts in Sales" rel="category tag">Sales</a>, <a href="http://blog.mannynowak.com/category/coaching/" title="View all posts in Coaching" rel="category tag">Coaching</a>, <a href="http://blog.mannynowak.com/category/marketing/" title="View all posts in Marketing" rel="category tag">Marketing</a>, <a href="http://blog.mannynowak.com/category/success/" title="View all posts in Success" rel="category tag">Success</a> by Manny on October 19th, 2009 </div> <div class="entry"> <p><meta http-equiv="CONTENT-TYPE" content="text/html; charset=utf-8" /><title /><meta name="GENERATOR" content="OpenOffice.org 2.4 (Win32)" /><style type="text/css"> <!-- @page { size: 8.5in 11in; margin: 0.79in } P { margin-bottom: 0.08in } --> </style></p> <p style="margin-bottom: 0in"><font size="3">Did you know that your customer who spends $1000<br /> a year with you, actually buys $10,000 a year of what<br /> you sell? He just buys the other $9,000 from other<br /> vendors?</font></p> <p><font size="3">Are you aware that your customer would like some<br /> additional products that you sell, but is not even<br /> aware that you even sell them?</font></p> <p><font size="3">Did you know your customer has other divisions that<br /> could use your products or services but you are not<br /> even aware of you?</font></p> <p><font size="3">Are you so busy trying to get new business that you<br /> forget to look in your own house.</font></p> <p><font size="3">One of the things I always do when taking a new sales<br /> assignment is to really take a look at the existing<br /> customers and to define first what else can be done<br /> for them. How can business with them be increased<br /> or expanded. What else can we sell them. It is just<br /> amazing what can be found. On one assignment,<br /> we were able to expand sales 70% in 18 months<br /> just by increasing what we sold to our existing base.</font></p> <p><font size="3">Your existing customers already know you. They<br /> already love you (or should). They trust you. They<br /> buy from you. They would buy added product from<br /> you if they knew you supplied it.</font></p> <p><font size="3">Don’t take anything for granted. Go find out.  Do<br /> not assume they know, in fact assume they don’t.</font></p> <p><font size="3">Start by putting your customers in order by the<br /> amount of sales you do with them. It is critical<br /> to start with the biggest customers first and<br /> work down.  This will get you the biggest payback<br /> quickly.</font></p> <p><font size="3">The next step would be to start at the top of<br /> the list and for each customer find out how<br /> much of what you sell they buy both from you<br /> and from other vendors. This is really a great<br /> conversation piece and a way to meet with them.<br /> Set up a meeting and get some answers.</font></p> <p><font size="3">Hi Janice, thanks for seeing me today. We are<br /> working on our 2010 plan and I see that last<br /> year you purchased $1,200 worth of product<br /> from us. Thank you very much for your business.<br /> Were you happy with the product and service.<br /> Is there anyway we could do better for you?<br /> Do you purchase our product from any other<br /> vendors beside us?  What would it take for<br /> us to get a shot at increasing what we do<br /> with you?</font></p> <p><font size="3">You can bet if your competition is good,<br /> they are asking.</font></p> <p><font size="3">Yes, I know some customers like to spread<br /> it around but times are different right now<br /> and they might be open to listening to your<br /> ideas? Go for the business before your<br /> competitor does.</font></p> <p><font size="3">You do not want to hear that your customer<br /> has decided to consolidate their purchases<br /> with another vendor.</font></p> <p><font size="3">The next area is to make sure your customer<br /> knows all the things you sell. Sometimes<br /> you have been with a customer a long time,<br /> things have changed and either you now<br /> sell new products or they now have a need<br /> for new products. But they do not know you<br /> sell them.</font></p> <p><font size="3">If you sell auto insurance, do they now<br /> know you also sell life?<br /> If you sell network support, do they know<br /> you also sell Internet service?</font></p> <p><font size="3">If you sell office supplies, do they know<br /> you also sell coffee service?</font></p> <p><font size="3">Take some time and make sure you know<br /> what they use. If you sell it, then go after<br /> the business.</font></p> <p><font size="3">Finally one of the most overlooked areas<br /> is other divisions. Or in the case of<br /> entrepreneurs, other businesses they<br /> own. Or in the case of families, other<br /> businesses owned by other family members.<br /> Do you take time to ask.<br /> Do you have any other divisions or<br /> affiliates or partners that could use<br /> what we are selling you?</font></p> <p><font size="3">Do you own any other operations?</font></p> <p><font size="3">Are any members of your family in<br /> business or buying for other business?</font></p> <p><font size="3">I can guarantee you that if you have a<br /> good base of customers, there is more<br /> business there. And these are only 3<br /> things that we have looked at. There<br /> are even more. What about upselling<br /> to a high level product of what they<br /> have. They might not even know they<br /> need it, but you do?</font></p> <p><font size="3">Get out there this week and start working<br /> your base. There is so much potential<br /> work there. If you are looking for ways<br /> to make money now - start working your base.</font></p> <p><font size="3">If you need help, if you want to but<br /> together an effect plan that works,<br /> if you really want to understand your<br /> customers and do more business with<br /> them, call and I will work with you to<br /> make it happen.</font></p> <p><font size="3">If you are not getting the results you want,<br /> as fast as you want, you should think about<br /> coaching.  It can help you but together a sales<br /> follow-up process that really works and creates<br /> the results you want.  Coaching is key to helping<br /> you and your business attain greater results.<br /> It really works?</font></p> <p><font size="3">It can be that edge that you need.</font></p> <p><font size="3">Learn more by </font><a href="http://tinyweblink-001.com/?pid=3510811"><span style="text-decoration: none"><font size="3">clicking here</font></span></a><font size="3"> or paste this address<br /> into your browser.<br /> http://TinyWebLink-001.com/?pid=3510811</font></p> <p><font size="3">Coach Manny Nowak<br /> Encouraging, educating, inspiring and strengthening<br /> business owners to be the best.<br /> </font> </p> </div> <div class="meta2"><div style="float:left"><a href="http://blog.mannynowak.com/2009/10/19/customer-expansion-%e2%80%93-how-much-more-can-you-get-form-your-base/" rel="bookmark" title="Permanent link to Customer Expansion – how much more can you get form your base" class="permalink">Permalink</a> | <a href="http://blog.mannynowak.com/2009/10/19/customer-expansion-%e2%80%93-how-much-more-can-you-get-form-your-base/#respond" class="commentslink" title="Comment on Customer Expansion – how much more can you get form your base">Comments</a></div></div> </div> <div class="post"> <h2 class="postheader" id="post-79"><a href="http://blog.mannynowak.com/2009/10/12/follow-up-follow-up-follow-up/" rel="bookmark" title="Permanent Link to Follow-up, Follow-up, Follow-up">Follow-up, Follow-up, Follow-up</a></h2> <div class="meta"><img align="right" src="http://blog.mannynowak.com/wp-content/themes/blue-tech-10/images/postheaderend.gif" width="22" height="22" style="margin: -4px 0 0 0" alt="" />Posted in <a href="http://blog.mannynowak.com/category/customer-service/" title="View all posts in Customer Service" rel="category tag">Customer Service</a>, <a href="http://blog.mannynowak.com/category/networking/" title="View all posts in Networking" rel="category tag">Networking</a>, <a href="http://blog.mannynowak.com/category/sales/" title="View all posts in Sales" rel="category tag">Sales</a>, <a href="http://blog.mannynowak.com/category/coaching/" title="View all posts in Coaching" rel="category tag">Coaching</a>, <a href="http://blog.mannynowak.com/category/marketing/" title="View all posts in Marketing" rel="category tag">Marketing</a>, <a href="http://blog.mannynowak.com/category/success/" title="View all posts in Success" rel="category tag">Success</a>, <a href="http://blog.mannynowak.com/category/social-media/" title="View all posts in social Media" rel="category tag">social Media</a> by Manny on October 12th, 2009 </div> <div class="entry"> <p><meta content="text/html; charset=utf-8" http-equiv="CONTENT-TYPE" /><title /><meta content="OpenOffice.org 2.4 (Win32)" name="GENERATOR" /><style type="text/css"> <!-- @page { size: 8.5in 11in; margin: 0.79in } P { margin-bottom: 0.08in } --> </style></p> <p style="margin-bottom: 0in">To See this article on Video:  <a href="http://sharing.theflip.com/session/0cc3988624548ebacc366c0d036e3234/video/6657675">Click here </a></p> <p style="margin-bottom: 0in"><font size="3">Are you doing the right follow-up with your accounts<br /> or are you just letting them fall off the table like<br /> so many sales people do? How long do you stay<br /> in touch with a prospective buyer? How long do<br /> they stay on your database? How long do you<br /> keep trying?</font></p> <p><font size="3">One thing people can never accuse me of concerning<br /> sales is giving up. They might wonder why I am still<br /> chasing a client (prospects are only clients not yet<br /> doing business with you), after years of never<br /> getting any business. But they will never see me<br /> give up unless there is no way this client could<br /> ever use what I sell (in which case, why was I<br /> chasing them in the first place).</font></p> <p><font size="3">So, how do you learn the right process for follow-up?<br /> What is that right process for follow-up anyway?</font></p> <p><font size="3">I learned follow-up by selling computer consulting<br /> services in the 1980’s to large accounts. At that<br /> time I had a list of 100 key accounts that I knew<br /> could use what I sold but were not doing business<br /> with me. So I had a simple program, every month<br /> I called this set of clients. I ask for the director<br /> of information systems. Some times I got through<br /> and got a no. Sometimes I didn’t get through<br /> and left a message.  Every month I called them.<br /> After a while they knew who I was and would joke<br /> with me and we started to build a relationship. This<br /> went on for months and months and months.<br /> Yet my persistent work did pay off. One day they<br /> would say, “Manny, you just won’t give up until<br /> you get in here and we talk about working together”.<br /> And they would give me an appointment. Other<br /> times it would be, Manny, you called at just the<br /> right time, got a need, get in here and let’s talk.<br /> This process sometimes took years. But I keep<br /> going, finally got the business.</font></p> <p><font size="3">The point is very simple and it really does work.<br /> If you have a prospective buyer (one who can<br /> use your service) and you follow-up, build a<br /> relationship and persist in going after them.<br /> You will win in the end. It might take a while,<br /> but you will get the business. Problem is, most<br /> people quit about 1 call short of success. Just<br /> like most people stop 20 feet short of the top<br /> of the mountain when the fog gets to heavy to see.</font></p> <p><font size="3">Today I do coaching and sales consulting work.<br /> As many of my existing clients know, I do not give<br /> up. I just stay connected, educate, inform and<br /> build a relationship until they do business with me.<br /> I sold an account earlier this year, after 4 ½<br /> years of working the client. Finally they saw a<br /> need for me. If I had of gone away, they would<br /> never have called me? But persistence again<br /> paid off for me. What about you, are you doing the<br /> right follow-up, are you being persistent, are you<br /> continuing until you get the deal? Or, are you<br /> stopping just short of the mountain top.</font></p> <p><font size="3">The great thing today is that you can do follow<br /> up so much easier, so much quicker and with so<br /> much bigger of a group by simply using email.<br /> This does not mean that the phone has gone<br /> away, it just creates a second method to do<br /> follow up. Yes, some people do get mad about<br /> emailing them, but they also are usually the<br /> ones that get even madder when you call<br /> them. So they might not be prospects at all?</font></p> <p><font size="3">I learned from some of the best that those who<br /> like what you have, even if they are not buyers<br /> today, will never push you away. They might not<br /> read your email for months, but they will never<br /> unsubscripted because you never know what the<br /> future will bring.</font></p> <p><font size="3">Today’s key thought is very simple. Do you have<br /> a program of consistent follow-up on the people<br /> you meet and the prospects you find. Is that<br /> program working for you? If not, what are you<br /> doing to get a program together that works.</font></p> <p><font size="3">Today we simply discussed the importance of<br /> follow-up. In the future we will be talking about<br /> what that means and how to do it, so please<br /> stay connect.</font></p> <p><font size="3">Follow-up Is it really simple. Actually it is to<br /> simple for some because it just requires<br /> staying connected in some small way. Most<br /> would rather keep casing new business, it is<br /> much more exiting.</font></p> <p><font size="3">But for those looking for great success, once<br /> you find the right prospects, just keep doing<br /> the follow-up and you will be amazed at how<br /> much business you end up with.</font></p> <p><font size="3">If you are not getting the results you want,<br /> as fast as you want, you should think about<br /> coaching.  It can help you but together a sales<br /> follow-up process that really works and creates<br /> the results you want.  Coaching is key to helping<br /> you and your business attain greater results.<br /> It really works?</font></p> <p><font size="3">It can be that edge that you need.</font></p> <p><font size="3">Learn more by </font><a href="http://TinyWebLink-001.com/?pid=3510811"><span style="text-decoration: none"><font size="3">clicking here</font></span></a><font size="3"> or paste this address<br /> into your browser.<br /> <a href="http://TinyWebLink-001.com/?pid=3510811">http://TinyWebLink-001.com/?pid=3510811</a></font></p> <p><font size="3">Coach Manny Nowak<br /> Encouraging, educating, inspiring and strengthening<br /> business owners to be the best.<br /> </font> </p> </div> <div class="meta2"><div style="float:left"><a href="http://blog.mannynowak.com/2009/10/12/follow-up-follow-up-follow-up/" rel="bookmark" title="Permanent link to Follow-up, Follow-up, Follow-up" class="permalink">Permalink</a> | <a href="http://blog.mannynowak.com/2009/10/12/follow-up-follow-up-follow-up/#respond" class="commentslink" title="Comment on Follow-up, Follow-up, Follow-up">Comments</a></div></div> </div> <div class="post"> <h2 class="postheader" id="post-76"><a href="http://blog.mannynowak.com/2009/09/28/great-leadership-has-nothing-to-do-with-your-position/" rel="bookmark" title="Permanent Link to Great Leadership has nothing to do with your position">Great Leadership has nothing to do with your position</a></h2> <div class="meta"><img align="right" src="http://blog.mannynowak.com/wp-content/themes/blue-tech-10/images/postheaderend.gif" width="22" height="22" style="margin: -4px 0 0 0" alt="" />Posted in <a href="http://blog.mannynowak.com/category/customer-service/" title="View all posts in Customer Service" rel="category tag">Customer Service</a>, <a href="http://blog.mannynowak.com/category/networking/" title="View all posts in Networking" rel="category tag">Networking</a>, <a href="http://blog.mannynowak.com/category/sales/" title="View all posts in Sales" rel="category tag">Sales</a>, <a href="http://blog.mannynowak.com/category/coaching/" title="View all posts in Coaching" rel="category tag">Coaching</a>, <a href="http://blog.mannynowak.com/category/success/" title="View all posts in Success" rel="category tag">Success</a> by Manny on September 28th, 2009 </div> <div class="entry"> <p><meta content="text/html; charset=utf-8" http-equiv="CONTENT-TYPE" /><title /><meta content="OpenOffice.org 2.4 (Win32)" name="GENERATOR" /><style type="text/css"> <!-- @page { size: 8.5in 11in; margin: 0.79in } P { margin-bottom: 0.08in } --> </style></p> <p style="margin-bottom: 0in"><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>You are not a leader if you are famous<br /> - you are famous.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>You are not a leader because you are a star athlete<br /> - you are a star athlete.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>You are not a leader if you are a politician<br /> - you are just a politician.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>In fact, you are not even a leader if you are the boss, the owner,<br /> or even the person on top of an organization. All these things are simply<br /> positions and positions do not make you any more of a leader than<br /> non-positions.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>So what does it take to be a leader or more importantly a great leader?<br /> Why are there so few great leaders?<br /> Why is it when we find a great leader, we do everything we can to<br /> follow him/her.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>When I ask most people if they have they ever really worked for a great<br /> leader, sadly the answer is no.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>So how do you know how to be a great leader if you never have had<br /> an example?</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Lets look at what you have to do to be a great leader:</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>The number one item is you have to walk the walk.<br /> You have to be an example to your team.<br /> You have to be an example to all those who are around you.<br /> You have to be an example to all who see you.<br /> You have to do what you tell everyone else to do.<br /> You have to be and do what you would expect anyone to do in your position.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Next, you have to know how to build a team around you that is great.<br /> A team that is effective.<br /> A team that gets things done.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>You have to be unafraid of surrounding yourself with people who are better,<br /> smarter and quicker than you are.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>You have to have no fear of hiring and helping develop some one who<br /> might some day be your boss.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>The greatest leaders build people who end up being even better,<br /> smarter and greater than they are.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Poor leaders surround themselves with a bunch of “yes” people.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>People who will agree with them, do what they tell them without<br /> question and never question the leader.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Great leaders surround themselves with people who will stand up to them,<br /> who will disagree with them, who will push back who will look for the<br /> best solution even if it is not the one they came up with.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Further, to be a great leader you have to know how to listen to your team.<br /> Even though you will have to make the final decision, even though it will<br /> always be your neck on the line, you still have to listen and hear what they<br /> have to say. You have to take it into consideration. And they have to<br /> feel you really are listening.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>You have to know how to make a decision. Nothing is worse than when a<br /> leader “hims and haws” around.  Gives you the impression of drinking<br /> lukewarm water -you feel like throwing up.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Next, great leaders have success in all parts of their lives. Anyone can be<br /> good or even great at work. But what about the rest of your life. How<br /> effective are you are home, how well do you lead your family. How well<br /> do your children and spouse respect you. How well do you respect others<br /> including parents and other family members.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>And how is your health? If you are not healthy how long will you be able to<br /> be an effective leader. Are you getting the right sleep, exercise, diet. Are<br /> you taking time for you.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>How about your integrity?<br /> Are you a person of your word or do I have to keep looking over my shoulder?</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>How about your honesty?<br /> Are you telling me the truth or do I have to keep checking you out.<br /> Can I trust you?</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>How is your morality?<br /> Again, can I trust your judgment?</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Wow</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Great leadership starts with you, your family and your health.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>To be a great leader sure does require a great deal of effort, energy and<br /> compliance.<br /> No wonder there are so few great leaders.<br /> It is so much easier to be a so, so leader and still do OK.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>But which one do you want to be?</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>If you are not getting there as fast as you want, then you should think<br /> about coaching.  It can help you become a great leader.  Coaching can help<br /> you and your business attain greater results.  It really works?</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>It can be that edge that you need.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Learn more by <a style="text-decoration: none" href="http://tinyweblink-001.com/?pid=3510811">clicking here</a> or paste this address into your browser.<br /> http://TinyWebLink-001.com/?pid=3510811</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font>Coach Manny Nowak<br /> Encouraging, educating, inspiring and strengthening<br /> business owners to be the best.</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></p> <p><font size="3"><font size="+0"><font size="+0"><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font><font /></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font></font> </font> </p> </div> <div class="meta2"><div style="float:left"><a href="http://blog.mannynowak.com/2009/09/28/great-leadership-has-nothing-to-do-with-your-position/" rel="bookmark" title="Permanent link to Great Leadership has nothing to do with your position" class="permalink">Permalink</a> | <a href="http://blog.mannynowak.com/2009/09/28/great-leadership-has-nothing-to-do-with-your-position/#respond" class="commentslink" title="Comment on Great Leadership has nothing to do with your position">Comments</a></div></div> </div> <div class="post"> <h2 class="postheader" id="post-69"><a href="http://blog.mannynowak.com/2009/08/28/the-entrepreneur-toolbox-new-launch-of-tools-for-you-the-entrepreneur/" rel="bookmark" title="Permanent Link to The Entrepreneur Toolbox - new launch of tools for you the entrepreneur">The Entrepreneur Toolbox - new launch of tools for you the entrepreneur</a></h2> <div class="meta"><img align="right" src="http://blog.mannynowak.com/wp-content/themes/blue-tech-10/images/postheaderend.gif" width="22" height="22" style="margin: -4px 0 0 0" alt="" />Posted in <a href="http://blog.mannynowak.com/category/time-management/" title="View all posts in Time Management" rel="category tag">Time Management</a>, <a href="http://blog.mannynowak.com/category/customer-service/" title="View all posts in Customer Service" rel="category tag">Customer Service</a>, <a href="http://blog.mannynowak.com/category/networking/" title="View all posts in Networking" rel="category tag">Networking</a>, <a href="http://blog.mannynowak.com/category/sales/" title="View all posts in Sales" rel="category tag">Sales</a>, <a href="http://blog.mannynowak.com/category/coaching/" title="View all posts in Coaching" rel="category tag">Coaching</a>, <a href="http://blog.mannynowak.com/category/the-internet/" title="View all posts in The Internet" rel="category tag">The Internet</a>, <a href="http://blog.mannynowak.com/category/marketing/" title="View all posts in Marketing" rel="category tag">Marketing</a>, <a href="http://blog.mannynowak.com/category/success/" title="View all posts in Success" rel="category tag">Success</a>, <a href="http://blog.mannynowak.com/category/financial-management/" title="View all posts in Financial Management" rel="category tag">Financial Management</a>, <a href="http://blog.mannynowak.com/category/social-media/" title="View all posts in social Media" rel="category tag">social Media</a> by Manny on August 28th, 2009 </div> <div class="entry"> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><span style="font-weight: bold; text-decoration: underline" /></font><font size="3"><font>Where do you go when you need tools to help your business?</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font>Where can an entrepreneur find the help he/she needs?</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font>Help from people who have been there, done it, failed and succeeded.</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font>The new website is up.</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font>The new tools are here and much more is coming.</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font>Manny Nowak in conjunction with Beryl Wolk of Beryl’s World have joined<br /> forces to create a new joint venture aimed at bringing you the tools and<br /> products you need to move forward in your business.</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font>Success tools that will help you move your life, business and career to the<br /> next level.</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font>Success tools helping us all create a better world.</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font>Stay tuned to learn more, but for now check out the website and the tools<br /> available to you.</font></font></font></p> <p><font face="Verdana,Geneva,Arial,Helvetica,sans-serif" color="#000000" size="2" style="color: #000000; font-family: Verdana,Geneva,Arial,Helvetica,sans-serif; font-size: 10pt"><font size="3"><font><a target="_blank" href="http://rs6.net/tn.jsp?t=5bfjk5cab.0.0.ghq8jubab.0&ts=S0410&p=http%3A%2F%2Fwww.theentrepreneurtoolbox.com&id=preview">www.theentrepreneurtoolbox.com</a></font></font></font> </p> </div> <div class="meta2"><div style="float:left"><a href="http://blog.mannynowak.com/2009/08/28/the-entrepreneur-toolbox-new-launch-of-tools-for-you-the-entrepreneur/" rel="bookmark" title="Permanent link to The Entrepreneur Toolbox - new launch of tools for you the entrepreneur" class="permalink">Permalink</a> | <a href="http://blog.mannynowak.com/2009/08/28/the-entrepreneur-toolbox-new-launch-of-tools-for-you-the-entrepreneur/#respond" class="commentslink" title="Comment on The Entrepreneur Toolbox - new launch of tools for you the entrepreneur">Comments</a></div></div> </div> <br /> <a href="http://blog.mannynowak.com/category/customer-service/page/2/">« Previous entries</a> · <a href="http://blog.mannynowak.com/category/customer-service/page/2/"></a> <a href="http://blog.mannynowak.com/category/customer-service/page/2/"></a> </div> <div id="sidebar"> <table width="198" cellpadding="0" cellspacing="0" class="sidemain"> <tr valign="top"> <td width="33"> </td> <td width="22"><img src="http://blog.mannynowak.com/wp-content/themes/blue-tech-10/images/side1.gif" width="22" height="42" alt="" /></td> <td width="116" class="side2"><h3>Pages</h3></td> <td width="27"><img src="http://blog.mannynowak.com/wp-content/themes/blue-tech-10/images/side3.gif" width="27" height="42" alt="" /></td> </tr> <tr> <td colspan="4" class="sidelower"> <div class="sideright"> <ul> <li class="page_item"><a href="http://blog.mannynowak.com/about/" title="You Can Do It - Believe That And See What Happens">You Can Do It - 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