Archive for Customer Service

Websites 101 For The Entrepreneur

Posted in Uncategorized, Customer Service, Sales, The Internet, Marketing by Manny on April 10th, 2008

Is your website working the way you want?

Do you have the right website for you?

How do you know?

Is it working for you?

Do you know:

What you should be looking at if you are developing or re-developing your website?

What type of website would be best for your business?

Why you might not want to create your own website?

Listen as Manny Nowak talks with one the best in web development, Carol Harkins, CEO and chief developer at Cybergnarus.

Learn the answers to these questions:

  • Are all website developers the same?

  • What are the things you should be looking for in a developer?

  • How to avoid asking – what happened to my web developer?

  • Is anything in life really free? Why would you believe websites could be?

This double CD set is available for only $39.99

Get them on MP3 and download right now

To order the CD’s and have them shipped to you.

Carol has been developing website since the early days. She has an unbelievable understand and background having worked as an information systems professional for many years. This is not her hobby, this is her business and she is good. Plus she knows how to work with you. Carol is a successful entrepreneur and she understands the issues you have about your website.

Learn and understand the technical issues:

  • Domains, hosting and response time.

  • Costs in development of a site.

  • Loading – how long will you wait for a site to come up?

  • Security – how safe is the data

This double CD set is available for only $39.99

Get them on MP3 and download right now

To order the CD’s and have them shipped to you.

Learn and understand about getting people to your site. After all, what good is your website if no one goes there?

How do you get people to your site?

SEO and site optimization.

What should be on your site?

Writing for the web is totally different than writing for other things.

Pictures, graphics and other images.

What about video?

What about maintenance on the site?

How do you keep you site current? Have you ever been to an outdated site with yesterday’s information on it? What did you think? Would you buy last weeks newspaper?

This CD is guaranteed to help you make better and more effective decision about your website. Take the guessing out of web site development. Let one of the best, Carol Harkins, lead you to the right solution for your business.

Order today

This double CD set is available for only $39.99

Get them on MP3 and download right now

To order the CD’s and have them shipped to you.

The “Manny” Ways of Customer Service

Posted in Uncategorized, Customer Service by Manny on April 3rd, 2008

The “Manny” Ways of Customer Service

Are you creating customers for life or just for a little while?

Do you know the 20 percent of your customers that generate 80% of your revenue?

What are you doing about it?

Do you appreciate your customers or will your competition come along and take them?

Stop.

Listen.

Understand.

Get on top of your customer using The “Manny” Ways of Customer Service.

Take the first step to creating customers for life for your organization

To order, click or paste the address in your browser:

Book: $12.99

http://www.kickstartcart.com/SecureCart/SecureCart.aspx?mid=E1DE9294-59A2-40AC-A438-A24A4B6D2653&pid=d4e4949bfe983eeba90af47151b4e415

E-Book – order and get it right now delivered to your computer. $8.95

http://www.kickstartcart.com/SecureCart/SecureCart.aspx?mid=E1DE9294-59A2-40AC-A438-A24A4B6D2653&pid=beb52e344efd70644c855c86e4d99118

CD – listen as Manny reads, explains and discusses the concepts of the book - $14.99

http://www.kickstartcart.com/SecureCart/SecureCart.aspx?mid=E1DE9294-59A2-40AC-A438-A24A4B6D2653&pid=e8b85e0348268cbe2dfc7a611769f196

MP3 – listen to Manny right now, download Manny reading, explaining and discussing the book $19.99

http://www.kickstartcart.com/SecureCart/SecureCart.aspx?mid=E1DE9294-59A2-40AC-A438-A24A4B6D2653&pid=83c9aa5279b6f4df07620ab0af423d71

The “Manny” Ways of Networking Successfully

Posted in Uncategorized, Time Management, Customer Service, Networking, Sales, Coaching by Manny on February 19th, 2008

NetworkingThe third book by success coach Manny Nowak has just hit the market this week. Simple, easy to read, and easy to implement. Manny’s second book in the continuing series of tools for the entrepreneur, The “Manny” Ways.

This book is a how to cook book approach to helping you become a “Super Networker”.

If you have ever felt that you needed to get better at networking, then you need to read this book. Read the rest of this entry »

Do You Have A Written Goal to Keep Your Existing Customers?

Posted in Uncategorized, Customer Service by Manny on May 14th, 2007

Chapter 6
The “Manny” Ways Of Customer Service

Do You Have A Written Goal to Keep Your Existing Customers?

The surest way to miss success is to miss the opportunity.
––Victor Chasles

He who writes things down has increased his chance of success 500 percent.

I just love working with people who keep everything in their head.

You can ask them if they have goals and they say yes.

Then ask if they have written goals, and they say, “No, I don’t need to write them down. I know what they are.”

Story:

If you have ever been to a Brian Tracy seminar on goal setting, you know that he starts by having you write down 10 goals you want to accomplish in the next year. Do you know that eve n the people who never look at that sheet until a year later have accomplished many if not most of those goals? It is not magic, but it sure seems that way. It is simply that when the hand and the brain connect, something strong happens.

Try it and see what happens.

Right now, go and write down 10 goals you want to accomplish in the next year. Then a year from now, go back and see what happens.

Special Note: Keep reviewing the list and it will get done much faster. You do want results, don’t you?

Write it down –– stop thinking you will remember it!

If you are the typical business person, you are already running at 100 mph.

Write down goals to keep your existing customers.

One goal might be to keep the top 20 percent of your existing customers.

What are the standards for your industry?

If you don’t know, find out. This is one great use of the Internet.

Know them and always shoot to be way better than the standard.

Being up to standard is like being average. It ’s only OK.

Are you interested in being OK –– or the best?

Next, define how you are going to go beyond the standard. How are you going to be better?

Make a simple list. Write it down.

Write it down now!

Stop – do it now!

Are you going to visit your customers? How often?

Are you going to call them? How often?

Are you going to e- mail or mail them? How often?

How are you going to track this?

How are you going to measure it?

How can you determine if it is working? Or not working?

Then what are you going to do?

Rule #6:
Writing it down increases your chance for success 500 percent. Why would you even think about whether you should write it down?

Do it now.

Stop thinking about it.

Write it down.

To get the entire book:
http://www.mannynowak.com/infobk10906.htm